Privacy Policy

Effective Date: May 1st, 2026
Last Updated: May 6th, 2026

Introduction

30 Second Appeal ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have over your data.

This policy applies to information collected through our website at 30secondappeal.com and in the course of providing our property tax consultation services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, request a consultation, or engage our services, you may provide:

  • Contact Information: Full name, email address, phone number, and mailing address
  • Property Information: Property address(es), parcel/lot numbers, property use type
  • Financial Information: Current assessed value, tax bills, mortgage-related documents (if applicable)
  • Identity Verification: Documents needed to confirm ownership or authorization (e.g., deed, closing disclosure)
  • Account Credentials: Username and password for our client portal (if applicable)

 

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

  • Device & Browser Data: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, referral source, and click behavior
  • Cookies & Tracking Technologies: See Section 5 for details

 

1.3 Information from Third Parties

We may obtain publicly available property and assessment data from:

  • County assessor and tax authority databases
  • State property record portals
  • Municipal government sources

 

2. How We Use Your Information

We use your information to:

  • Purpose
  • Basis
  • Provide, manage, and deliver consultation services
  • Performance of contract
  • Communicate with you about your case
  • Legitimate interest / contract
  • Prepare and file appeal documentation
  • Contract / your authorization
  • Send service updates and billing information
  • Contract
  • Improve our website and services
  • Legitimate interest
  • Comply with legal obligations
  • Legal compliance
  • Respond to your inquiries
  • Legitimate interest
  • Send marketing communications (with your consent)
  • Consent

 

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 With Government Agencies

To perform services on your behalf, we may submit your information to county assessors, tax boards, or hearing officers as required by the appeal process.

3.2 With Service Providers

We work with trusted third-party vendors who assist us in operating our business (e.g., cloud storage providers, email platforms, payment processors). These vendors are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.

 

3.3 With Legal or Professional Advisors

If required, we may share information with attorneys, appraisers, or expert witnesses engaged to support your case, with your consent.

 

3.4 For Legal Compliance

We may disclose your information if required by law, court order, or a valid government request, or to protect the rights, property, or safety of our company, clients, or the public.

4. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this policy
Meet legal, tax, or regulatory retention requirements
Resolve disputes or enforce our agreements

Generally, client records are retained for 5–7 years following the conclusion of services, unless a longer retention period is required by law.

 

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These may include:

  • Essential Cookies: Necessary for the website to function (e.g., session management)
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant content (only if you have opted in)

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

 

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Ask us to correct inaccurate or incomplete information
Deletion: Request that we delete your personal data (subject to legal retention requirements)
Restriction: Ask us to limit how we process your data
Portability: Receive your data in a structured, machine-readable format
Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in our emails

To exercise any of these rights, contact us at privacy@30secondappeal.com. We will respond within 30 days.

NOTE: California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information. For requests related to your CCPA rights, use the contact information below.

 

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

 

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. For more detail, please visit our Security Page.

No method of data transmission or storage is 100% secure. While we take significant precautions, we cannot guarantee absolute security.

 

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If changes are material, we will notify you via email or a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

30 Second Appeal Privacy Officer / Data Contact

Address: Test St.
Email: info@30secondappeal.com
Phone: 1-800-555-5555
Business Hours: Monday–Friday, 9 AM – 5 PM EST